Spinrise Privacy Policy

Spinrise collects several categories of personal information from users during registration, account use, and ongoing interaction with the platform. Each type of information serves a specific purpose related to delivering and maintaining the service.

Account and Contact Information

When a user registers an account, basic identifying details are collected. This typically includes:

• Full name;
• Date of birth;
• Email address;
• Residential address;
• Phone number;
• Username and password credentials.

This information is necessary to create and manage a user account, verify eligibility, and maintain ongoing communication.

Identity Verification Documents

To meet regulatory requirements and confirm user identity, Spinrise may request supporting documentation, such as:

• Government-issued photo identification;
• Proof of address documentation;
• Source of funds verification in certain circumstances.

Financial and Transaction Records

All deposit, withdrawal, and wagering activity is recorded. This includes payment method details (excluding full card numbers), transaction amounts, timestamps, and processing status. These records support accurate account management and assist with dispute resolution.

Device and Technical Information

When users access the platform, certain technical data is collected automatically, including:

• IP address;
• Browser type and version;
• Device type and operating system;
• Session duration and navigation patterns.

This data assists with platform security, troubleshooting, and service optimisation.

Customer Support Interactions

Communications between users and the support team, including chat transcripts, email correspondence, and any attachments, are retained to assist with resolving queries and improving service quality.

Website Usage Data

Behavioural data related to how users navigate the platform, such as pages visited, features used, and time spent on specific sections, is collected to help improve the overall experience.

Personal information collected through the Spinrise platform is used for purposes directly related to operating the service, maintaining user accounts, and fulfilling legal obligations. The information is not used for purposes beyond what is reasonably necessary.

Account Management and Service Delivery

Information collected during registration is used to:

• Create and maintain user accounts;
• Verify user identity and eligibility;
• Process deposits, withdrawals, and betting activity;
• Provide access to platform features and services.

Security and Fraud Prevention

Personal and technical information is used to monitor account activity for signs of suspicious behaviour, unauthorised access, or fraudulent transactions. This protects users and helps maintain the integrity of the platform.

Customer Support

Contact details and interaction history allow the support team to respond to queries, investigate complaints, and provide accurate assistance. Retaining this information also helps improve future support experiences.

Regulatory Compliance

Spinrise is required to collect and retain certain user information to satisfy anti-money laundering obligations, responsible gambling requirements, and reporting duties imposed by relevant regulatory bodies.

Platform Improvement

Aggregated and anonymised usage data is analysed to identify areas for improvement, address technical issues, and refine the platform experience over time.

Marketing and Communications

With a user’s consent, contact details may be used to send promotional communications, updates, and relevant offers. Users may adjust their marketing preferences at any time through their account settings.

Spinrise uses cookies and similar tracking technologies to support core website functions and improve the overall user experience. These tools collect certain types of data automatically when a user visits or navigates the platform.

What Cookies Are

Cookies are small text files stored on a user's device by a website. They allow the website to remember certain preferences or actions over time. Similar technologies, such as web beacons and local storage, serve comparable functions.

Types of Cookies Used

Different categories of cookies serve different purposes on the platform:

• Essential cookies: Required for the website to function correctly. These enable core features such as account login, session management, and security controls;
• Functional cookies: Store user preferences such as language settings and display options, so these do not need to be re-entered on each visit;
• Analytics cookies: Collect information about how users interact with the platform, including pages visited and time spent in specific sections. This data is used in aggregate form to improve site performance;
• Advertising cookies: May be used to deliver relevant communications or track the effectiveness of marketing campaigns, where applicable.

Managing Cookie Preferences

Users can manage cookie preferences through their browser settings. Most browsers allow users to view, block, or delete cookies. Disabling certain categories of cookies may affect some website functions.

Continued use of the platform following the display of a cookie notice indicates acceptance of the cookie practices described in this policy.

Spinrise does not sell personal information to third parties. However, certain categories of user data may be shared with external organisations where necessary to operate the platform, fulfil legal obligations, or deliver specific services.

Service Providers and Technology Partners

Third-party vendors that support platform operations may receive access to relevant user data. This includes:

• Hosting and infrastructure providers;
• Customer support software platforms;
• Email and communication service providers;
• Platform analytics tools.

These organisations are engaged under contractual arrangements and are limited in how they may use the data provided.

Payment Processors

Financial transactions are handled by specialist payment processing providers. These entities receive transaction details necessary to complete deposits and withdrawals securely. They operate under their own regulatory frameworks and data protection obligations.

Identity Verification Partners

Spinrise works with identity verification services to confirm user details and comply with Know Your Customer requirements. These partners process identification documents and related data in accordance with applicable privacy standards.

Regulatory and Law Enforcement Authorities

In circumstances required by law, user information may be disclosed to government agencies, regulators, or law enforcement bodies. This includes situations involving fraud investigations, anti-money laundering compliance, or court orders.

Analytics Providers

Aggregated or anonymised usage data may be shared with analytics providers to support platform performance assessments. This data does not identify individual users.

Financial information is among the most sensitive categories of personal data handled on the Spinrise platform. Strict measures are in place to ensure that payment and transaction records are managed securely and responsibly.

Secure Payment Processing

All financial transactions are processed through certified payment channels that meet established security standards. Spinrise does not store complete card numbers or other full payment credentials on its own systems. Payment data is transmitted directly to authorised processors.

Transaction Monitoring

Account transactions are monitored on an ongoing basis to detect irregularities, identify potentially fraudulent activity, and ensure that fund movements align with expected user behaviour. This monitoring is a standard requirement for licensed gaming operators.

Verification Procedures

Before processing withdrawals, identity and payment method verification may be required. This is in place to protect users from unauthorised access to their funds and to comply with financial crime prevention obligations.

Record Retention

Transaction records are retained for a period determined by applicable legal and regulatory requirements. These records may be requested by relevant authorities or used to resolve user disputes.

User Responsibilities

Users are responsible for ensuring that payment details provided to the platform are accurate and belong to them. The use of payment methods registered to third parties is not permitted under the platform’s terms.

Personal information collected by Spinrise is stored on secure systems and retained for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable laws and regulations.

Storage Practices

User data is held on servers that implement appropriate technical safeguards, including access controls and encryption. Storage locations may include facilities within Australia or in other jurisdictions where platform operations or service providers are based.

Retention Periods

The length of time that personal information is retained depends on several factors:

• The type of data collected;
• The purpose for which it was collected;
• Regulatory and legal requirements that mandate minimum retention periods;
• Whether the data is needed to resolve disputes or fulfil ongoing contractual obligations.

For example, financial and identity records are generally retained for a minimum period following account closure to satisfy anti-money laundering and regulatory reporting requirements.

Account Closure and Data Deletion

When a user closes their account, certain information may continue to be held for a defined period in accordance with applicable law. Requests for data deletion are assessed against current retention obligations before any action is taken.

Archive and Backup Systems

Data held in backup and archival systems may remain stored beyond the active retention period as part of system integrity processes. Such data is subject to the same access controls as live systems.

Spinrise applies a range of technical and organisational safeguards designed to protect personal information from unauthorised access, disclosure, alteration, or loss.

Encryption and Secure Connections

Data transmitted between users and the platform is protected using encryption protocols that meet industry standards. Secure connections help ensure that information exchanged during account activity is not accessible to unauthorised parties.

Access Controls

Access to personal information within the organisation is restricted based on role and operational necessity. Only authorised personnel with a legitimate business need may access user data. Access permissions are reviewed and managed on an ongoing basis.

Account Security Features

Users are provided with tools to protect their own accounts, including password protection. Users are encouraged to create strong, unique passwords and to avoid sharing account credentials.

Fraud and Threat Monitoring

Systems are in place to detect and respond to suspicious activity across the platform. This includes automated monitoring tools and processes for flagging unusual account behaviour or access patterns.

Incident Response

In the event of a data security incident, procedures are in place to assess the situation, limit any impact, and notify affected users and relevant authorities in accordance with applicable legal obligations.

Limitations

No online platform can guarantee absolute security. Users bear some responsibility for maintaining the confidentiality of their login credentials and for reporting any suspected unauthorised access promptly.

Users of the Spinrise platform have a number of rights in relation to their personal information. These rights are available under applicable Australian privacy legislation and platform policy.

Access to Personal Information

Users may request access to the personal information held about them. This includes account details, transaction history, and records of interactions with the support team. Requests are handled within a reasonable timeframe.

Correction of Inaccurate Information

If a user believes that personal information on file is incorrect, incomplete, or out of date, a correction request may be submitted. Spinrise will assess and update records where the correction is supported.

Marketing Preferences

Users who have opted in to receive promotional communications may withdraw that consent at any time. This can be done through account settings or by contacting the support team directly. Withdrawal does not affect service-related communications.

Data Deletion Requests

Requests to delete personal information may be submitted. Deletion requests are assessed against current legal and regulatory retention obligations. In some cases, certain records must be retained regardless of the request.

Complaints and Concerns

Users who have concerns about how their personal information has been handled may contact the Spinrise support team. If a satisfactory response is not received, a complaint may be lodged with the Office of the Australian Information Commissioner (OAIC).

Submitting a Privacy Request

All privacy-related requests should be submitted through the platform’s official contact channels. Users may be required to verify their identity before a request is processed.

As an online platform, Spinrise may engage service providers and operational partners located in jurisdictions outside Australia. As a result, personal information may be transferred to, processed in, or stored in countries other than the one in which the user is located.

Reasons for International Transfers

International data transfers may occur in the following circumstances:

• Use of cloud hosting or data centre infrastructure based overseas;
• Engagement with payment processors or identity verification providers operating in other countries;
• Use of analytics or communication platforms with international data processing operations;
• Group entity structures that involve cross-border information sharing.

Safeguards in Place

Where personal information is transferred internationally, Spinrise takes steps to ensure that adequate protections are applied. This may include:

• Contractual clauses that require overseas recipients to handle data in accordance with Australian privacy standards;
• Engagement with third parties that operate in jurisdictions with recognised data protection frameworks;
• Internal policies that govern the handling of cross-border data flows.

Australian Privacy Act Considerations

Under the Privacy Act 1988 (Cth), Australian Privacy Principle 8 addresses the disclosure of personal information to overseas recipients. Spinrise is mindful of these obligations when engaging international partners and takes steps to ensure that user information receives comparable protections regardless of where it is processed.

Spinrise is an online casino and sportsbook platform intended exclusively for adult users. Access to the platform is restricted to individuals who meet the minimum age requirement applicable in their jurisdiction, which in Australia is 18 years of age.

Age Restrictions

All users are required to confirm their age during the registration process. Spinrise does not knowingly collect personal information from individuals under the eligible age. Account registration by minors is a breach of the platform’s terms and conditions.

Age Verification Procedures

As part of the identity verification process, users may be asked to provide documentation confirming their date of birth. This verification step is a standard requirement for licensed gaming operators in Australia and is applied to all accounts.

Handling of Data from Underage Individuals

If it is discovered or brought to the attention of Spinrise that a user is below the minimum eligible age, the account will be suspended and the matter addressed in accordance with applicable regulatory obligations. Any personal information collected in such circumstances will be handled in line with legal requirements.

Parental Awareness

Parents and guardians are encouraged to monitor online activity and ensure that minors do not access gambling platforms. Resources for responsible gambling and underage access prevention are available through relevant Australian support organisations.

The Spinrise Privacy Policy is reviewed on a periodic basis. Updates may be made to reflect changes in platform operations, applicable laws, regulatory requirements, or the introduction of new services and technologies.

Reasons for Policy Revisions

Common circumstances that may prompt a revision include:

• Changes to Australian privacy legislation or regulatory guidance;
• Introduction of new data collection practices or processing purposes;
• Engagement of new third-party service providers;
• Updates to security or data retention practices;
• Recommendations from regulators or privacy authorities.

How Users Are Informed

Where changes to the Privacy Policy are considered material, users may be notified through:

• Email communication to the address on file;
• A notice displayed upon logging in to the platform;
• An update to the policy’s effective date, which appears at the top of this document.

Reviewing the Policy

Users are encouraged to review the Privacy Policy periodically to remain informed about how their personal information is handled. Continued use of the platform following an update constitutes acceptance of the revised terms.

Archiving Previous Versions

Previous versions of the Privacy Policy may be made available upon request, allowing users to review changes over time.

This section provides a concise overview of the key privacy principles that guide the handling of personal information on the Spinrise platform.

Data Collection

Personal information is collected when users register, transact, interact with support, or navigate the platform. Categories include account details, identity documents, financial records, device data, and usage information.

Information Usage

Collected data is used to manage accounts, process transactions, prevent fraud, meet regulatory obligations, improve the platform, and, where consent is given, deliver relevant communications.

Security Measures

User information is protected through encryption, secure connections, access controls, and ongoing monitoring. Security practices are reviewed and updated to address emerging risks.

Third-Party Sharing

Data is shared only with service providers, payment processors, identity verification partners, and regulatory bodies where necessary for platform operations or legal compliance. Personal information is not sold to third parties.

User Rights

Users may request access to, correction of, or deletion of their personal information, subject to applicable legal constraints. Marketing preferences can be updated at any time, and privacy-related concerns may be directed to the Spinrise support team or the OAIC.

Cookies

Cookies and similar technologies are used to support platform functionality, store preferences, and collect usage data. Cookie preferences can be managed through browser settings.

Retention and Storage

Personal information is retained for as long as required by platform operations and applicable law. Data is stored securely and subject to defined retention schedules.

Policy Updates

This policy is reviewed and updated periodically. Users are encouraged to consult the current version to stay informed of any changes to how their information is handled.