Spinrise Terms & Conditions

The Spinrise Terms & Conditions serve as the governing document for all interactions between the platform and its registered users. The policies contained within this document apply to every aspect of the service, from the moment an account is created to the point at which it may be closed. Users agree to these conditions upon registration, and the rules remain in effect throughout the entire duration of their use of the platform.

The document is structured to address distinct areas of platform use in a logical and accessible manner. Each section provides clear guidance on what is expected of users, what the platform is responsible for, and how specific situations are handled. The table below summarises the key topics covered by the Terms & Conditions.

To access the services available on Spinrise, users must complete the registration process and meet all applicable eligibility criteria. The platform is intended for adult users only, and individuals who do not meet the minimum age requirement are not permitted to create an account or participate in any activity on the site.

Eligibility Criteria

Before registering, users should confirm they satisfy all of the following conditions:

• The user must be at least 18 years of age at the time of registration;
• The user must be located in a jurisdiction where online gambling is legally permitted;
• The user must not be a resident of any territory that is listed as restricted by the platform;
• The user must not have been previously excluded or banned from the platform.

Account Ownership

Each user is permitted to hold only one account on Spinrise. The creation of duplicate or additional accounts under the same identity is a violation of the Terms & Conditions and may result in account closure and the forfeiture of any associated funds or bonuses.

All accounts are strictly personal and may not be transferred to, shared with, or operated by another individual. Users are fully responsible for all activity that occurs under their account credentials.

Accuracy of Information

During registration, users are required to provide accurate, current, and complete personal information. Providing false or misleading details is a breach of the platform's policies and may result in the suspension or permanent closure of the account. Users are also responsible for keeping their account information up to date at all times.

Account Security

Users are solely responsible for maintaining the confidentiality of their login credentials. Passwords should be kept secure and not shared with any third party. Any activity conducted through a user's account, regardless of who performed it, is the responsibility of the account holder.

Identity verification is a standard procedure applied across regulated online platforms, including Spinrise. The process, commonly referred to as Know Your Customer (KYC), is required under applicable regulatory frameworks and helps the platform confirm that users are who they claim to be. Verification may be requested at any stage of account use, including at the time of registration, before a withdrawal is processed, or during a routine account review.

Purpose of Verification

The verification process serves several important functions:

• Confirming the identity of the account holder to prevent fraud;
• Ensuring the account holder meets the minimum age requirement;
• Complying with anti-money laundering (AML) obligations;
• Protecting users from unauthorised access to their accounts.

Documents Commonly Requested

The types of documents that may be requested during the verification process typically include:

• A government-issued photo identification document, such as a passport or driver’s licence;
• Proof of residential address, such as a utility bill or bank statement issued within the past three months;
• Proof of payment method ownership, which may include a photograph of a bank card or a recent account statement.

All documents submitted must be valid, legible, and unaltered. Submitting forged or altered documents is a serious breach of the Terms & Conditions and may result in immediate account closure and referral to relevant authorities.

Verification Timelines

Withdrawal requests and certain account functions may be placed on hold until the verification process is completed. Users are encouraged to submit required documents promptly to avoid unnecessary delays. The platform reserves the right to request additional documentation if the initial submission does not satisfy compliance requirements.

All financial transactions on Spinrise are subject to the conditions outlined in the Terms & Conditions. Users are responsible for understanding how deposits and withdrawals are processed before conducting any transaction.

General Deposit Conditions

When making a deposit, users should be aware of the following:

• All funds deposited must originate from a payment method that is registered in the user's own name;
• Third-party payments, including deposits made on behalf of another individual, are not permitted;
• The platform reserves the right to return deposits that cannot be verified as belonging to the registered account holder;
• Minimum and maximum deposit limits may apply depending on the selected payment method.

General Withdrawal Conditions

Withdrawal requests are subject to review before funds are released. The following conditions generally apply:

• Withdrawals will only be processed to a payment method that has been verified as belonging to the account holder;
• The platform may request identity verification or proof of payment method before approving a withdrawal;
• Any active wagering requirements associated with bonuses must be satisfied before a withdrawal can be initiated;
• Withdrawal requests may be subject to processing times that vary depending on the payment method and the outcome of any required review.

Circumstances Leading to Delays

Certain situations may result in a withdrawal being delayed or placed under additional review:

• The account has not yet completed the identity verification process;
• There are open investigations related to account activity;
• The withdrawal request appears inconsistent with the user's registered payment details;
• The platform has identified activity that requires further assessment under its compliance procedures.

Users experiencing delays are advised to contact the support team and provide any requested documentation promptly to assist in resolving the matter.

All betting and gaming activities conducted on Spinrise are governed by the rules set out in the Terms & Conditions. These rules apply to every bet placed and every game session initiated on the platform, regardless of the outcome. Users are expected to familiarise themselves with these provisions before participating in any wagering activity.

Bet Settlement

Bets are settled based on the official result of the relevant event or game round. The platform uses established procedures to determine outcomes, and results are considered final once confirmed. In the event of a dispute, the platform’s records serve as the authoritative source for settlement purposes.

Canceled Events and Void Bets

Certain circumstances may result in a bet being declared void or an event being canceled:

• An event is postponed beyond an applicable deadline and does not resume within the specified period;
• An event is abandoned before sufficient play has occurred for the result to stand;
• A bet is placed on an event or market that should not have been made available;
• A technical error results in a bet being accepted under incorrect conditions.

In cases where a bet is declared void, the stake is typically returned to the user’s account. No winnings are paid out on void bets.

Pricing Errors and Incorrect Odds

If a bet is accepted at odds that were published due to a technical error or human mistake, the platform reserves the right to cancel the bet and return the stake. This applies to any situation where the published odds were materially different from what they should have been under normal market conditions.

Game Malfunctions

In the event of a game malfunction, software error, or connectivity interruption, the platform reserves the right to void the affected round or game session. Any bets or wagers placed during a malfunction may be canceled, and affected stakes will be returned. The platform does not accept liability for losses arising from technical failures beyond its control.

Responsible Betting Conduct

Users are expected to engage with betting and gaming services in good faith. Any attempt to exploit system errors, manipulate outcomes, or engage in conduct that undermines the integrity of the platform is a violation of the Terms & Conditions and may result in account action.

Bonuses and promotional offers available on Spinrise are subject to specific terms that users must read before opting in. Participation in any promotional offer constitutes acceptance of the applicable bonus conditions, in addition to the general Terms & Conditions.

Eligibility for Bonuses

Not all users may be eligible for every promotional offer. Eligibility is typically determined by:

• Account registration status and verification level;
• Geographic location and applicable legal restrictions;
• Whether the user has previously claimed the same or a similar offer;
• Compliance with the general Terms & Conditions at the time of the claim.

Wagering Requirements

Most bonuses are subject to wagering requirements before any associated funds can be withdrawn. Users should be aware of the following:

• The wagering requirement specifies how many times the bonus amount (or bonus plus deposit amount) must be bet before a withdrawal is permitted;
• Not all games contribute equally to wagering requirements; contribution percentages may vary by game type;
• Wagering requirements must be met within the specified time limit; failure to do so may result in the bonus and any associated winnings being removed from the account.

Promotional Restrictions

Certain restrictions apply to the use of bonus funds:

• Bonus funds may only be used on specified game types or betting markets;
• Maximum bet limits may apply when playing with an active bonus;
• Winnings derived from bonus funds may be subject to a withdrawal cap.

Expiration of Bonuses

All promotional offers have an expiry date. If the applicable wagering requirements are not completed within the stated timeframe, the bonus and any associated winnings will be forfeited. Users should check the specific conditions attached to each offer before opting in.

Cancellation of Bonuses

The platform reserves the right to cancel or amend a bonus if:

• There is evidence of bonus abuse or exploitation;
• The user has violated any aspect of the Terms & Conditions;
• A technical error resulted in a bonus being credited incorrectly;
• Regulatory requirements necessitate a change to the promotional structure.

Certain activities are strictly prohibited under the Terms & Conditions of Spinrise. Engaging in any of the following actions may result in account suspension, permanent closure, forfeiture of funds, or referral to relevant authorities.

Account Abuse

Users must not engage in conduct that constitutes abuse of the platform's systems or services. This includes, but is not limited to:

• Creating multiple accounts to access promotional offers more than once;
• Using another person's identity or payment details to register or transact;
• Attempting to reverse engineer, exploit, or manipulate platform software;
• Engaging in any activity designed to circumvent account restrictions or limits.

Fraudulent Behaviour

Any form of fraud is a serious violation and will be treated accordingly. Examples of fraudulent behaviour include:

• Using stolen or unauthorised payment methods to fund an account;
• Providing false identity documents during the verification process;
• Colluding with other users to gain an unfair advantage;
• Engaging in match-fixing or any activity that compromises the integrity of an event.

Bonus Exploitation

The platform monitors bonus usage to identify patterns consistent with exploitation. Bonus exploitation includes:

• Placing bets specifically structured to satisfy wagering requirements with minimal risk;
• Using bonus funds in a manner inconsistent with the stated promotional terms;
• Coordinating with other accounts to abuse referral or group promotional offers.

Unauthorised Software

The use of automated software, bots, or any tool designed to interact with the platform without human input is prohibited. This includes:

• Automated betting systems that place bets without direct user involvement;
• Scripts or programs that access account functions without authorisation;
• Any software that interferes with the normal operation of games or betting services.

Consequences of Violations

The platform reserves the right to take action against any account found to be in breach of these provisions. Actions may include temporary suspension, permanent closure, withholding of funds pending investigation, or reporting to relevant regulatory or law enforcement bodies.

Spinrise reserves the right to suspend, restrict, or permanently close an account in response to a range of circumstances. Account enforcement actions may be initiated by the platform at its discretion, in line with the Terms & Conditions and applicable regulatory obligations.

Grounds for Suspension or Restriction

An account may be temporarily suspended or have certain functions restricted in the following situations:

• The platform has identified unusual or potentially suspicious account activity;
• A user’s identity or payment details could not be verified within the required timeframe;
• A complaint or dispute is under active investigation;
• Regulatory requirements mandate a temporary freeze pending compliance review;
• The user has requested a self-exclusion or cooling-off period under responsible gambling provisions.

Grounds for Permanent Closure

In more serious cases, an account may be permanently closed. Circumstances that may lead to permanent closure include:

• Confirmed violation of the Terms & Conditions, including fraud or bonus exploitation;
• Submission of false, forged, or misleading identity documents;
• Evidence of multi-accounting or use of another person’s account details;
• Court orders, regulatory directives, or law enforcement requests;
• Repeated or severe breaches of platform policies.

What to Expect During an Account Review

If an account is placed under review, users may be temporarily unable to access certain features, including withdrawals or betting functions. The platform may contact the user by electronic mail to request additional documentation or information. Users are expected to respond to such requests in a timely manner.

Account Closure on User Request

Users may request the closure of their own account at any time by contacting the platform’s support team. Before closing an account, any pending transactions will be assessed, and any outstanding balance subject to no active restrictions will be processed in accordance with standard withdrawal procedures.

Spinrise collects and processes personal information as part of its standard operating procedures. The handling of user data is governed by the platform’s Privacy Policy, which forms part of the broader legal framework users agree to upon registration. Users should read both documents to understand their rights and the platform’s obligations with respect to personal information.

Types of Information Collected

The platform may collect various categories of personal information, including:

• Identification details provided during registration, such as name, date of birth, and address;
• Contact information, including electronic mail address and phone number;
• Financial information related to deposits, withdrawals, and transaction history;
• Identity documents submitted during the verification process;
• Technical data such as IP address, device type, and session information.

How Data Is Used

Personal information collected by the platform is used for specific, lawful purposes, including:

• Verifying user identity and confirming eligibility to use the services;
• Processing financial transactions and preventing unauthorised account access;
• Complying with anti-money laundering, responsible gambling, and data protection obligations;
• Communicating with users regarding account status, policy changes, or support queries.

Data Security

The platform applies appropriate technical and organisational measures to protect personal information from unauthorised access, disclosure, or misuse. Sensitive data submitted during verification is stored securely and accessed only by authorised personnel for compliance purposes.

User Rights

In accordance with applicable data protection legislation, users have rights in relation to their personal information. These may include the right to access, correct, or request the deletion of personal data held by the platform, subject to any legal retention obligations. Users who wish to exercise these rights should contact the platform’s designated data protection point of contact.

Spinrise incorporates responsible gambling provisions into its Terms & Conditions as part of its commitment to user protection. These provisions are designed to help users maintain control over their gambling activity and seek assistance if needed. Participation in the platform’s services should remain a form of entertainment conducted within personal financial limits.

Player Protection Tools

The platform makes available a range of tools to support responsible gambling practices. These may include:

• Deposit limits, which allow users to cap the amount they can deposit within a defined period;
• Loss limits, which restrict the total amount a user can lose over a set timeframe;
• Wagering limits, which cap the total value of bets placed within a given period;
• Session time limits, which notify users when a specified period of play has elapsed;
• Reality checks, which provide periodic on-screen reminders about the duration and cost of a gaming session.

Self-Exclusion Options

Users who feel they need a break from gambling activity may request a self-exclusion period. During self-exclusion:

• Access to the account’s betting and gaming functions is suspended for the duration of the exclusion;
• Promotional communications from the platform are paused;
• The exclusion period cannot be shortened once activated.

Users seeking long-term or permanent exclusion are encouraged to contact the support team directly. Self-exclusion options may also be supplemented by registering with third-party exclusion services such as Gambling Help Online, which is available to Australian residents.

Seeking Support

Users who are concerned about their own gambling habits, or those of someone close to them, are encouraged to seek independent support. Relevant resources for Australian users include:

• Gambling Help Online: gamblinghelponline.org.au;
• National Gambling Helpline: 1800 858 858;
• Lifeline Australia: lifeline.org.au.

The platform does not provide financial or therapeutic counselling services, but its support team can assist users in activating the account-level tools described above.

The Terms & Conditions of Spinrise are subject to revision from time to time. Changes may be made to reflect updates in regulatory requirements, modifications to the platform’s services, changes in business operations, or adjustments necessitated by legal developments in applicable jurisdictions.

Reasons for Revisions

Common reasons for updating the Terms & Conditions include:

• New or amended laws and regulations affecting online gambling services in relevant jurisdictions;
• Changes to the range of services, features, or products available on the platform;
• Updates to third-party agreements that affect how the platform operates;
• Clarifications to existing provisions based on user queries or operational experience.

How Users Are Informed

The platform will take reasonable steps to notify registered users of material changes to the Terms & Conditions. Notification methods may include:

• A notice displayed on the platform’s website or within the user’s account dashboard;
• An electronic mail notification sent to the address registered to the account;
• A prompt presented to the user upon their next login following an update.

User Responsibility

It is the user’s responsibility to review the Terms & Conditions periodically and to remain informed about any updates. Continued use of the platform’s services following the publication of revised terms constitutes acceptance of those changes. Users who do not agree with a revised version of the Terms & Conditions should discontinue use of the platform and contact the support team to discuss account closure options.

The date of the most recent update to the Terms & Conditions will be indicated at the top of the document to assist users in identifying when changes were last made.

The Spinrise Terms & Conditions cover a comprehensive range of topics that are relevant to every registered user. The following points summarise the most important aspects of the document.

Account Registration

Users must meet minimum age and eligibility requirements before registering. Only one account per person is permitted, and all information provided during registration must be accurate and kept up to date.

Verification

Identity verification is a mandatory part of platform compliance. Users may be required to submit identification documents and proof of payment method at any stage of account use. Failure to complete verification may affect access to withdrawals and other account functions.

Deposits and Withdrawals

All financial transactions must be conducted through payment methods registered in the user’s own name. Withdrawals are subject to review and may require verification before funds are released. Wagering requirements attached to bonuses must be satisfied before a withdrawal can be requested.

Betting and Gaming Rules

Bets are settled according to official results, and void bets are returned to the user’s account. Pricing errors and game malfunctions may result in bet cancellations. Users are expected to engage with betting services in good faith at all times.

Bonuses

All bonuses are subject to specific eligibility criteria, wagering requirements, and expiry conditions. Bonus exploitation or abuse may result in the cancellation of rewards and account action.

Responsible Platform Use

Users have access to a range of responsible gambling tools, including deposit limits and self-exclusion options. The platform encourages all users to engage with gambling services responsibly and to seek independent support if needed.

Users are encouraged to read the full Terms & Conditions document carefully and to contact the platform’s support team with any questions before registering or depositing funds.